Sign in or reset a password
- Open the sign-in control and check the email address for typing errors.
- Use the same sign-in method you used originally.
- For a password-based account, select Forgot Password if needed.
- Check the inbox and spam or junk folder for the reset email.
- Follow the link and return to sign in.
A payment receipt can help you identify the email linked to a subscription. Signing into a different account will not show the original balance.
If sign-in still fails
Update the browser, try another browser or device, and check whether cookies are blocked. Clearing the site's cookies can resolve a stale session but will also sign you out. Keep any unsaved work before clearing browser data.
Contact support securely
Email support@candymail.ai with the account email, the error wording, and the approximate time it occurred. For a billing-related access problem, include a receipt reference. Never send your password, a sign-in link, authentication codes or a full card number.