Submitting a complaint
Use Contact. Include your account email, the incident date, a description of the issue and the outcome you are requesting. Add a transaction or earlier support reference where relevant.
Review
We examine the information and may ask for clarification or supporting records. Keep the discussion in the same correspondence so the account history and response remain connected. Do not include passwords or complete payment-card details.
Outcome and further information
We explain the review outcome through the contact channel used for the complaint. If relevant information was missed, reply with those details and ask for reconsideration. Your applicable statutory rights and ability to contact a competent authority are not removed by this process.